Operation Manager

Operations Management

• Oversee end-to-end facility management operations across assigned sites.
• Ensure smooth functioning of soft services (housekeeping, security, pest control, landscaping, waste management, etc.) and hard services (electrical, HVAC, plumbing, fire & safety systems, DG operations, etc.).
• Monitor daily operational activities and ensure service quality as per SLA/KPI commitments.
• Conduct regular site inspections and audits to ensure operational excellence.

Team Management

• Lead and supervise site managers, supervisors, technicians, and support staff.
• Plan manpower deployment and ensure optimum utilization of resources.
• Conduct performance reviews, training, and skill development programs.
• Maintain discipline, attendance, and productivity of operational teams.

Client Relationship Management

• Act as the primary point of contact for clients regarding operational matters.
• Build strong client relationships and ensure high customer satisfaction.
• Address escalations, complaints, and service-related issues promptly.
• Participate in client meetings and present operational reports.

Compliance & Safety

• Ensure compliance with statutory regulations, health & safety policies, and company SOPs.

Financial & Administrative Responsibilities

• Prepare and manage operational budgets and cost controls.
• Track expenses, billing, invoicing, and profitability of sites.
• Maintain operational MIS reports and documentation.
• Identify cost-saving opportunities and process improvements.

Required Qualifications

• Facility Management, Business Administration, or related field.
• 5–10 years of experience in facility management operations.
• Strong understanding of hard and soft FM services.
• Knowledge of statutory compliance, EHS standards, and vendor management.
• Proficiency in MS Office and facility management software/tools.

Key Skills

• Leadership & Team Management
• Facility Operations
• Client Relationship Management
• Vendor Coordination
• Problem Solving
• Communication & Negotiation
• SLA/KPI Management
• Safety & Compliance

Preferred Industry Experience

• IT Parks / Corporate Offices
• Hospitals
• Residential Townships
• Industrial Facilities
• Malls / Retail Facilities