1. Revenue Growth – Monthly & YTD
· Drive month-on-month and YTD regional revenue growth.
· Ensure early and consistent contribution from the first month.
· Plan and track regional business performance and forecasts.
2. Gross Margin Improvement
· Achieve minimum 1% YoY improvement in regional gross margins.
· Improve margins through pricing discipline, upselling, cost optimization, and operational efficiency.
· Ensure new business is margin accretive.
3. Collections & DSO Management.
· Ensure timely collections as per agreed credit terms.
· Maintain healthy DSO through coordination with finance and operations.
4. Client Retention & Satisfaction.
· Ensure zero or minimal client churn.
· Manage escalations and maintain positive client satisfaction scores.
5. Billable Employee Retention.
· Reduce site-level attrition of billable employees.
· Improve workforce stability and customer satisfaction.
6. Technology Implementation.
· Lead successful technology rollouts (e.g., Field IQ) at site and regional levels.
· Drive adoption, compliance, and measurable outcomes
7. Governance, Quality & Process Compliance.
· Drive timely closure of helpdesk tickets.
· Ensure strong quality audit and compliance scores.
8. Leadership & Stakeholder Management.
· Lead and align with cross-functional teams.
· Drive strategy execution and performance accountability.